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TMG Virtual Utility Forum 2020 BRINGING THE DIGITAL UTILITY TO LIFE

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About the Forum

The TMG Virtual Utility Forum 2020 will offer in-depth sessions, lively panels and executive-level discussions focused on top-of-mind utility challenges, including:

Customer/Digital Engagement – Next-Generation Customer Service | Analytics and Data-driven Utility Transformation | AI, Machine Learning, & Intelligent Systems for Smarter Utilities | Enterprise Digital Ecosystem Transformation (CIS, CRM, AMI, MDM) | Mobile Workforce Management & the Future of Field Service | Intelligent Enterprise Resource Planning & Asset Management | Cloud Evaluation & Adoption & the Emergence of SaaS, PaaS, IaaS into the Digital Utility

  • Monday October 5th Sessions
  • Tuesday October 6th Sessions
05 Oct 2020
Welcome and Keynote with AES, followed by a Sponsor Panel featuring SAP, GridX, Salesforce & Kloudgin
October 5, 2020 10:00 am
05 Oct 2020
The State of CIS 2020, presented by Mario Bauer, CEO of TMG Consulting
October 5, 2020 11:30 am
05 Oct 2020
Session 2A: Maximizing AMI Value: Data-Driven Customer Operations and Engagement
October 5, 2020 12:00 pm
05 Oct 2020
Session 2B: Delivering enhanced Digital Experience using Milestone eVOLVE Solutions, presented by Milestone Utility Services
October 5, 2020 12:00 pm
05 Oct 2020
Session 3A: Nurturing Technology Capacity to Enrich Utility Customer Experiences, presented by Wipro
October 5, 2020 1:15 pm
05 Oct 2020
Session 3B: Strengthening Customer Centricity in Utilities through Digital Self-Service Platforms, presented by SEW
October 5, 2020 1:15 pm
05 Oct 2020
Session 4A: Current State of the Cloud Implementation, presented by Grant County PUD
October 5, 2020 2:00 pm
05 Oct 2020
Session 4B: AMI, presented by City of Lubbock
October 5, 2020 2:00 pm
05 Oct 2020
Session 5A: Accelerating Customer Service Transformation with a new flexible and agile CIS, presented by Citizens Energy Group & Infosys
October 5, 2020 2:45 pm
05 Oct 2020
Session 5B: Planning for Implementing a SaaS utility CIS solution, presented by BHC
October 5, 2020 2:45 pm
05 Oct 2020
Session 6: Digital Transformation (Airtonomy and Microsoft on data automation/AI with renewables), presented by Xcel Energy
October 5, 2020 3:30 pm
05 Oct 2020
UPDATED! Virtual Event: Guided Virtual Tour of The Gibson Guitar Showroom
October 5, 2020 4:15 pm
06 Oct 2020
Day 2 Keynote Address, TMG Consulting and AES, followed by a Sponsor Panel featuring Oracle, Harris, Wipro, SEW & Milestone
October 6, 2020 10:00 am
06 Oct 2020
Session 2A: “Bringing the Digital Utility to Life” presented by SAP
October 6, 2020 11:30 am
06 Oct 2020
Session 2B: CIS Reimagined for Digital Utilities Looking to Transform Customer Experiences- BOS Cloud
October 6, 2020 11:30 am
06 Oct 2020
Session 3A: Achieve Digital Transformation with Energy & Utilities Cloud, presented by Salesforce
October 6, 2020 1:15 pm
06 Oct 2020
Session 3B: Calwater’s Digital Transformation journey: How Big Data, Cloud, Smart Devices, and Artificial Intelligence (AI) Are Changing How We Interact with Customers, Sub-contractors and Field crews
October 6, 2020 1:15 pm
06 Oct 2020
Session 4A: ConEd program and how they are running and performing during COVID
October 6, 2020 2:00 pm
06 Oct 2020
Session 4B: Enterprise Digital Modernization, presented by Liberty Utilities
October 6, 2020 2:00 pm
06 Oct 2020
Session 5A: Delivering traditional and nontraditional utilities with CIS Cloud Solution, presented by Fort Collins Utilities & Open International
October 6, 2020 2:45 pm
06 Oct 2020
Session 5B: Let your Data Speak for You: Digital Communication Strategies for Improved Customer Experiences, presented by City of Glenview & VertexOne
October 6, 2020 2:45 pm
06 Oct 2020
Session 6A: Enterprise Digital Ecosystem Transformation (CIS, CRM, AMI, MDM): Beyond Meter-to-Cash: DERMS-MDM Integration enables next-gen Demand Response Initiative
October 6, 2020 3:30 pm
06 Oct 2020
Session 6B: MegaShifts and MegaTrends for Customer Care and How 2 Utilities Navigated Them, presented by Altivon
October 6, 2020 3:30 pm